Warranty Policy

Warranty Terms & Conditions

To submit a product for warranty service, you must include the following:

• Warranty card
• Store invoice
• Product box and all accessories

Warranty service will only be provided for defective products. Warranty does not apply to products with physical damage.

Replacement will be provided subject to product availability in the company’s stock. If the product is no longer available, a refund will be issued.

Techtime’s service team will provide an update within 5 working days from receiving the product. If the issue exceeds 5 days, the matter will be resolved through replacement or refund, and all issues will be settled within 15 days.

Warranty Policy for Specific Products

Smartwatch - Warranty Policy

Warranty applicable for:

• Unresponsive display touch
• Visible marks or display issues
• Device does not vibrate due to hardware issues
• Device does not power on

Warranty not applicable for:

• Broken casing or strap
• Deep scratches, cracks, or damaged pixels on the display
• Charging port damage due to external impact
• Water damage beyond the mentioned parameters
• Fire damage
• Charging port damage from excessive voltage chargers
• Missing warranty card, store invoice, or accessories

Wireless Headphone - Warranty Policy

Warranty applicable for:

• Battery backup issues (50% less than specified)
• Device not powering on
• Bluetooth pairing issues
• Sound issues or one side not working
• Button or touch function failure
• Microphone issues during calls

Warranty not applicable for:

• Battery backup equal to or more than 50% of the specified time
• Broken or rusted charging port or jack pins
• Broken casing or water/fire damage
• Damage from excessive voltage chargers
• Missing warranty card, store invoice, or accessories

Charger - Warranty Policy

Warranty applicable for:

• No power supply
• No connection
• Intermittent connection
• Device connects but does not charge

Warranty not applicable for:

• Broken or rusted pins in the port or jack
• No connection due to physical damage
• Broken casing or water/fire damage
• Damage caused by load-shedding or high voltage
• Charging port damage from excessive voltage chargers
• Missing warranty card, store invoice, or accessories

Power Bank - Warranty Policy

Warranty applicable for:

• Input port issues
• Non-functioning output ports
• Normal output delivering less than 0.8A or fast-charging delivering less than 1.5A
• Button malfunction
• Torchlight malfunction (if applicable)

Warranty not applicable for:

• Normal output delivering 0.8A or more, fast-charging 1.5A or more
• Excessive charging beyond expected performance
• Broken or rusted pins or broken casing
• Water/fire damage, or improper charging port use
• Missing warranty card, store invoice, or accessories

Speaker - Warranty Policy

Warranty applicable for:

• Backup issue (less than 50% of the stated backup time)
• No power
• Bluetooth pairing issues
• Device connects but no sound
• Button malfunction or distorted sound

Warranty not applicable for:

• Backup equal to or more than 50% of the stated time
• Broken casing, rusted ports, water/fire damage
• Charging port issues due to improper voltage use
• Missing warranty card, store invoice, or accessories

Data Cable - Warranty Policy

Warranty applicable for:

• No connection
• Intermittent connection
• Connects but does not charge

Warranty not applicable for:

• Broken or rusted pins
• Physical damage or cut cables
• Water/fire damage
• Failure to submit warranty card, store invoice, or product box